Support Genix – Helpdesk, AI Chatbot, Knowledge Base & Customer Support Ticketing System
AI-powered helpdesk & support ticket system with chatbot, knowledge base, and smart automation for WordPress.
30 database tables
| Table Name | Description | Method |
|---|---|---|
| wp_apbd_wps_canned_msg | Stores apbd wps canned msg data created by this plugin. | Live |
| wp_apbd_wps_chatbot_embed_token | Stores access tokens for authentication or API access. | Static |
| wp_apbd_wps_chatbot_events | Stores apbd wps chatbot events data created by this plugin. | Live |
| wp_apbd_wps_chatbot_history | Stores apbd wps chatbot history data created by this plugin. | Static |
| wp_apbd_wps_chatbot_keywords | Stores apbd wps chatbot keywords data created by this plugin. | Live |
| wp_apbd_wps_chatbot_session | Stores session data for tracking user or visitor state. | Static |
| wp_apbd_wps_custom_field | Stores apbd wps custom field data created by this plugin. | Live |
| wp_apbd_wps_debug_log | A logging table that records activity, events, or audit history. | Live |
| wp_apbd_wps_docs_analytics | Stores analytics or statistics data. | Live |
| wp_apbd_wps_docs_search_keywords | Stores apbd wps docs search keywords data created by this plugin. | Live |
| wp_apbd_wps_docs_searches_events | Stores apbd wps docs searches events data created by this plugin. | Live |
| wp_apbd_wps_edd | Stores apbd wps edd data created by this plugin. | Live |
| wp_apbd_wps_email_templates | Stores apbd wps email templates data created by this plugin. | Live |
| wp_apbd_wps_fluentcrm | Stores apbd wps fluentcrm data created by this plugin. | Live |
| wp_apbd_wps_imap_api_settings | Stores apbd wps imap api settings data created by this plugin. | Live |
| wp_apbd_wps_imap_settings | Stores apbd wps imap settings data created by this plugin. | Live |
| wp_apbd_wps_incoming_webhook | Stores apbd wps incoming webhook data created by this plugin. | Live |
| wp_apbd_wps_notes | Stores apbd wps notes data created by this plugin. | Live |
| wp_apbd_wps_notification | Stores apbd wps notification data created by this plugin. | Live |
| wp_apbd_wps_role | Stores apbd wps role data created by this plugin. | Live |
| wp_apbd_wps_role_access | Stores apbd wps role access data created by this plugin. | Live |
| wp_apbd_wps_support_meta | Stores additional metadata (key-value pairs) for apbd wps support records. | Live |
| wp_apbd_wps_ticket | Stores apbd wps ticket data created by this plugin. | Live |
| wp_apbd_wps_ticket_assign_rule | Stores apbd wps ticket assign rule data created by this plugin. | Live |
| wp_apbd_wps_ticket_category | Stores apbd wps ticket category data created by this plugin. | Live |
| wp_apbd_wps_ticket_log | A logging table that records activity, events, or audit history. | Live |
| wp_apbd_wps_ticket_reply | Stores apbd wps ticket reply data created by this plugin. | Live |
| wp_apbd_wps_ticket_tag | Stores apbd wps ticket tag data created by this plugin. | Live |
| wp_apbd_wps_webhook | Stores apbd wps webhook data created by this plugin. | Live |
| wp_apbd_wps_woocommerce | Stores apbd wps woocommerce data created by this plugin. | Live |
Core Table Usage
This plugin stores data in WordPress core tables rather than creating its own. These records may become orphaned if the plugin is uninstalled without a proper cleanup routine.
wp_optionsOption key:
_sg_docs_orderOption key:_transient_timeout_Option key:apbd_pv_apbd-wp-supportOption key:apbd_pv_support-genixOption key:apbd_pv_support-genix-liteOption key:apbd_support_genix_activated_atOption key:apbd_support_genix_lite_activated_atOption key:apbd_support_genix_lite_new_activationOption key:apbd_support_genix_migratedOption key:apbd_support_genix_new_activationOption key:apbd_support_genix_redirect_flagOption key:apbd_wps_ai_proxy_license_keyOption key:apbd_wps_default_assign_role_addedOption key:apbd_wps_encryption_keyOption key:apbd_wps_license_emailOption key:apbd_wps_ticket_page_idOption key:apbd_wps_woocommerce_data_transferredOption key:apbd_wps_woocommerce_settings_transferredOption key:apbdwps_pv_support-genixOption key:apbdwps_pv_support-genix-liteOption key:health-check-allowed-pluginsOption key:migration_in_progressOption key:migration_progress_dataOption key:migration_start_timeOption key:post_type_migration_logsOption key:sg_flush_rewrite_rulesOption key:sgkb_meta_fix_v2_completedOption key:sgnix_ticket_migration_in_progressOption key:sgnix_ticket_migration_mapping_dataOption key:sgnix_ticket_migration_progress_dataOption key:sgnix_ticket_migration_start_timeOption key:support-genix_o_apbd_wps_woocommerceOption key:support_genix_lite_diagnostic_data_agreedOption key:support_genix_lite_diagnostic_data_noticeOption key:support_genix_lite_htiop_barwp_postmetawp_postsCustom post type:
sgkb-docswp_termmetawp_termsCustom taxonomy:
sgkb-docs-categoryCustom taxonomy:sgkb-docs-tagwp_usermeta