HAPPY – Helpdesk Support Ticket System

WordPress support ticket system & helpdesk plugin. Features a custom ticket form builder, canned replies, and integrated FAQs/Knowledge Base.

7 database tables

Table Name	Description	Method
wp_happy_helpdesk_attachments	Stores happy helpdesk attachments data created by this plugin.	Static
wp_happy_helpdesk_categories	Stores happy helpdesk categories data created by this plugin.	Static
wp_happy_helpdesk_replies	Stores happy helpdesk replies data created by this plugin.	Static
wp_happy_helpdesk_replymeta	Stores happy helpdesk replymeta data created by this plugin.	Static
wp_happy_helpdesk_statuses	Stores analytics or statistics data.	Static
wp_happy_helpdesk_ticket	Stores happy helpdesk ticket data created by this plugin.	Static
wp_happy_helpdesk_ticketmeta	Stores happy helpdesk ticketmeta data created by this plugin.	Static

Core Table Usage

This plugin stores data in WordPress core tables rather than creating its own. These records may become orphaned if the plugin is uninstalled without a proper cleanup routine.

wp_options

Option key:helpdesk_dataOption key:helpdesk_setup_wizardOption key:uploads_use_yearmonth_foldersOption key:villatheme_Option key:villatheme_hide_admin_toolbarOption key:villatheme_hide_notices_

wp_postmeta

Post meta

wp_posts

Custom post type:helpdesk_cannedCustom post type:helpdesk_faqsCustom post type:helpdesk_formCustom post type:helpdesk_kb

wp_terms

Custom taxonomy:happy_kb_categories

wp_usermeta

User meta