GRT Ticket

A support ticket system with real-time chat, email piping, custom fields, and Webhook integrations (Slack/Discord/Zapier).

3 database tables

Table Name	Description	Method
wp_grt_canned_responses	Stores grt canned responses data created by this plugin.	Static
wp_grt_ticket_messages	Stores grt ticket messages data created by this plugin.	Static
wp_grt_tickets	Stores grt tickets data created by this plugin.	Static

Core Table Usage

This plugin stores data in WordPress core tables rather than creating its own. These records may become orphaned if the plugin is uninstalled without a proper cleanup routine.

wp_options

Option key:grt_ticket_admin_nameOption key:grt_ticket_auto_close_daysOption key:grt_ticket_categoriesOption key:grt_ticket_custom_fieldsOption key:grt_ticket_delete_on_uninstallOption key:grt_ticket_discord_webhookOption key:grt_ticket_enable_browser_notificationOption key:grt_ticket_enable_direct_callOption key:grt_ticket_enable_direct_smsOption key:grt_ticket_enable_email_notificationsOption key:grt_ticket_enable_pipingOption key:grt_ticket_enable_supabaseOption key:grt_ticket_enable_whatsappOption key:grt_ticket_flush_rewrite_rules_v2Option key:grt_ticket_form_structureOption key:grt_ticket_imap_hostOption key:grt_ticket_imap_passOption key:grt_ticket_imap_portOption key:grt_ticket_imap_sslOption key:grt_ticket_imap_userOption key:grt_ticket_notification_emailsOption key:grt_ticket_notification_soundOption key:grt_ticket_per_pageOption key:grt_ticket_poll_intervalOption key:grt_ticket_slack_webhookOption key:grt_ticket_sms_bodyOption key:grt_ticket_supabase_anon_keyOption key:grt_ticket_supabase_service_roleOption key:grt_ticket_supabase_urlOption key:grt_ticket_support_phoneOption key:grt_ticket_twilio_fromOption key:grt_ticket_twilio_sidOption key:grt_ticket_twilio_tokenOption key:grt_ticket_versionOption key:grt_ticket_whatsapp_admin_numberOption key:grt_ticket_zapier_webhook

wp_usermeta

User meta